Career Description

Job Title:
Patient Engagement Professional

Department:
Sales

Wage/Hour Status:
Hourly

Position Summary:
The position will be based out of our corporate headquarters in Tampa, FL and will deal with select clients located in Atlanta, Los Angeles, New York City, and Dallas. Responsible for building relationships with current and future patients while assisting them through the patient care process. Must be able to assess candidacy for treatments, explain associated costs, and processes to obtain treatments.

Requires an ability to connect quickly with patients via telephone, email & live chat while staying extremely organized while multi-tasking. Responsible for coordinating patients’ schedules while considering availability of appointments for multiple physicians. Fields all general questions from current and future patients.

Key Responsibilities and Accountabilities:
• Subject matter expert for the client’s patient process
• Ability to connect and develop relationship with patients via the telephone, email & live chat
• Responsible for assessing, defining, and explaining treatment options
• Facilitates interaction with clinical staff and outside vendors
• Coordinates all prospective patients’ schedules
• Handles all incoming questions from patients
• Verifies patient information- general and medical
• Responsible for ensuring patients’ preparedness in treatment process
• Inputting patient information and appointments into internal computer program

Minimum Qualifications:
Education: Bachelor’s degree
Experience: At least 3-5 years of sales, customer service, or hospitality experience
Licensure: None

Basic Areas of Knowledge and Skills:
• Previous pharma or medical device sales experience preferred
• Strong computer skills necessary
• Sales and customer service experience
• Flexible working hours
• Detail oriented

Apply Now!

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