Digital Health Patient Engagement & Retention

Nurturing and satisfaction programs designed to keep patients on plan.

Building Lasting Relationships Through Patient Engagement

Effective patient engagement goes beyond a single interaction. In today’s healthcare landscape, maintaining ongoing communication and providing value at each stage of the patient journey is essential for both satisfaction and long-term adherence.

Levo Health’s Patient Engagement & Retention programs are designed to nurture relationships, keeping patients informed, engaged, and satisfied throughout their healthcare experience. We help digital health brands create meaningful connections that inspire trust and loyalty by providing timely, relevant communication and leveraging data insights.

Customer Journey Mapping & Marketing Automation

At Levo Health, we create detailed customer journey maps that visualize each step of the patient experience, from the initial inquiry to post-care follow-up. This allows us to enhance patient engagement by identifying and addressing pain points at every touchpoint. Through marketing automation (MA), we streamline the entire process, capturing leads from your website and landing pages and nurturing them with personalized, automated messages.

Key Benefits of Marketing Automation:

• Lead Nurturing: Marketing automation captures new leads and initiates personalized messaging to keep them engaged.
• Efficient Onboarding: MA handles repetitive tasks like educating new patients, assigning leads, scheduling appointments, and following up.
• Personalized Journeys: Segment patients based on condition, treatment, or digital behavior to deliver content that resonates with their unique needs.

Personalize Journeys by Condition, Treatment, or Digital Activity: Levo Health’s automation platform enables custom journeys tailored to each patient’s specific condition, treatment path, or online interactions. This level of personalization allows patients to feel understood and cared for, ultimately strengthening their connection to your brand.

Proactive Engagement with Lead Scoring

Levo Health’s marketing automation platform incorporates lead scoring, enabling your team to focus on the most engaged patients. By tracking each interaction patients have with your website and digital assets, we prioritize leads and increase conversion rates by targeting those most likely to engage. Lead scoring also reactivates past prospective patients, ensuring no opportunity is missed.

How Lead Scoring Enhances Engagement

• Identify Qualified Leads: Score and prioritize patient leads to improve conversions.
• Personalized Follow-Up: Target specific leads with tailored messages that address their needs and encourage action.
• Insights into Patient Preferences: Track patient interactions to understand which communication channels—phone, SMS, email—yield the best engagement.

Centralized Patient Data Platform for Seamless Engagement

In digital health, consolidating patient data from various sources into a unified platform is essential for creating effective, personalized engagement. Levo Health, a SOC-2 Certified Vendor, works with industry-leading Customer Data Platforms (CDPs) and Data Lakes to centralize patient data, providing healthcare teams with a single, intuitive system to track interactions, engagement, and care histories. By integrating data from across platforms, our approach supports informed, timely decision-making, helping healthcare providers build trust, enhance patient satisfaction, and optimize every point of contact.

Key Benefits of a CDP Data Lake Integration:

• Unified Patient Pipeline: Patient data is pooled into a single, easy-to-navigate dashboard, allowing healthcare teams to quickly assess engagement status, prioritize tasks, and track progress. This unified view streamlines workflows, ensuring that no patient interaction is overlooked.
• Real-Time Activity Reminders: Proactive engagement is simplified with real-time reminders for follow-ups, callbacks, and patient outreach. By staying on top of every touchpoint, teams can foster stronger patient relationships and improve response times.
• Integrated Communication Channels: Through CDP Data Lakes, communication tools such as email, SMS, and phone interactions are consolidated, creating a seamless, coordinated experience. This integration reduces communication silos and enhances consistency across all patient interactions.
• Data-Driven Insights for Personalization: By analyzing patient engagement patterns and conversion trends, CDP Data Lakes provides actionable insights that help healthcare teams optimize messaging, adjust outreach strategies, and replicate successful engagement methods to drive higher conversions.

Compliance and Security

As a SOC-2 Certified Vendor, Levo Health prioritizes security and compliance, ensuring that all patient data is managed to the highest standards of privacy and integrity. Our expertise in integrating CDP Data Lakes enables healthcare providers to centralize data management, gain valuable patient insights, and enhance engagement efforts.

By partnering with secure, compliant CDP providers, we offer healthcare teams a robust, trusted data infrastructure that supports unified patient experiences, drives engagement, and facilitates confident, data-driven decisions. These partnerships help build patient trust and safeguard sensitive information at every step.