Enhanced Patient Experience Through Patient Contact Centers
LEVO Health provides scalable, HIPAA compliant, medical contact centers staffed by knowledgeable and professional patient engagement professionals. These professionals nurtures patients from the beginning of the medical process to the end, which extends well beyond the last procedure or treatment date.
Our Patient Contact Centers system includes some of the following areas:
• Patient Contact Center Design
• Technology Sourcing and Integration
• Patient Engagement Professional Hiring and Training
• Ongoing Contact Center Performance Tracking and Reporting
Today’s patients have more educational resources available to them than ever before. Consequently, informed patients have more questions and concerns about their care. With LEVO Health, the patient never feels rushed and all of his or her questions are answered thoroughly. The Patient Engagement staff provide a high level of transparency and availability which gives patients clear expectations, and attentive care—raising overall patient satisfaction and retention rates.
With historic changes in the world of healthcare, our patient contact centers continue to prevail in generating measurable procedure and medical product growth. Whether you are looking to outsource your entire sales department or considering to reinforce your internal team, LEVO Health can tailor a practical strategy to meet your medical practice, hospital or surgery center needs.