Patient Experience Management

Better outcomes for patients. Better outcomes for our clients.

Better Manage Your Relationship With Your Patients

Levo Health Patient Relationship Management systems allow us to develop and maintain lasting relationships with patients and improve their access to quality care.

The system enhances the front office staff’s ability to field inquiries, establish trust, and build value for each client’s healthcare service offerings. On the back end, PRM provides lead scoring, channel-specific ROI reporting to enhance lead quality, shorten sales cycles, and improve the care delivery model.

Increase Patient Experience Through Medical Concierge Program

A highly trained individual in each deployed practice’s expertise, the medical concierge serves as the patient’s touch point throughout the treatment process. From the initial point of contact, the medical concierge makes prospective patients feel comfortable while evaluating their candidacy for treatment. He or she gains a thorough understanding of the patient’s unique needs and clearly describes the treatment process, answering all questions along the way.

Following a prospect’s conversion to a patient, the patient engagement professional is an available resource, checking their progress post-treatment. The patient engagement professional’s dedication relieves the practice’s administrative staff and physician(s) while simultaneously providing the patient with a positive treatment experience.

Implement Coaching, Status and Performance Evaluations

  • Meet with key staff members to discuss current processes and handling procedures.
  • Evaluate preferred methods for customer service, retention, collection departments and best
    practices for internal procedures and call handling situations.
  • Call Center and company policies developed specifically for your practice’s internal specifications.
  • Procedures developed specifically for selling your practice’s program, providing customer
    service and helping with retention.
  • Create call and sales scripts including rebuttals for use by Patient Engagement Professionals.
  • Practice will review of call scripts with recommendations or approvals.
  • Create and implement patient flow process.
  • Live call handling training and individualized assessments to ensure compliance.
  • Individual coaching and evaluations on a bi-weekly basis, if required.
  • Enhanced group instruction and role-plays will be done monthly if required.
  • Quarterly individual performance reviews and recommendations, if requested.
  • Implement live chat interface on appropriate web pages or proactive heads-up displays if requested
  • Implement marketing automation software to facilitate lead scoring, nurturing and drip email campaigns, if campaign budgets and software allocation supports it.

🍂🥧 Levo Health’s Thanksgiving potluck last week provided a moment for us to reflect on what we’re truly grateful for: a team that constantly pushes the boundaries and clients who inspire us to do so.

Here's to innovation, collaboration and the spirit of Thanksgiving. Cheers from everyone at Levo! 🍁

#Thanksgiving #TeamAppreciation #Gratitude #Potluck

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🌟 We're Hiring a Social Media Manager! Are you someone with 3+ years of experience managing diverse social media campaigns? Do you thrive in an energetic, fast-paced environment? Do you have agency experience? You could be the perfect candidate to join Levo Health's dynamic digital marketing team.

Explore the opportunity and apply by clicking the link in our bio.

#SocialMediaManager #NowHiring #TampaJobs #Marketing

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🎥 Explainer videos are changing the game in healthcare! Did you know visuals can enhance learning by 400%? Plus, 83% of people would rather watch than read. That means transforming complex medical info into engaging visuals isn’t just the future — it’s now.

Not sure where to start? Partner with Levo Health, and let’s simplify healthcare together! #videomarketing #healthcare #video #medicalmarketing

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🎥 LinkedIn isn’t just for corporate networking anymore; it’s a game-changer for healthcare marketing.

#healthcaremarketing #videomarketing #linkedin

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Cut through the clutter in healthcare marketing! 🩺👩‍⚕️ Here's why personalizing your marketing matters:
1️⃣ Avoid Information Overload: Many HCPs are swamped with generic promotional materials. Personalized content stands out and resonates.
2️⃣ Build Trust: Understanding the specific needs of HCPs fosters trust, leading to better conversions.
3️⃣ Regional Relevance: Whether it's urban digital channels or rural traditional methods, tailoring to regional preferences ensures your message hits home.
4️⃣ Cater to Experience: From seasoned professionals to those just starting, adjusting your message to the HCP's experience level is crucial.

Want to dive deeper? Click the link in our bio to discover the power of personalized HCP marketing.

#HealthcareMarketing #Marketing #HCPMarketing #Personalized #MarketingAgency

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As a Premiere Google Partner, Levo Health is in the top 3% of all advertising agencies running ads through the Google Ads Platform. Levo Health is held to higher standards than other healthcare marketing agencies. Levo Health provides Healthcare Companies, Hospitals, Surgery Centers, Medical Practices, and Doctors with data-driven healthcare marketing, sales, and operations.

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