Patient Experience Management

Better outcomes for patients. Better outcomes for our clients.

Better Manage Your Relationship With Your Patients

Levo Health Patient Relationship Management systems allow us to develop and maintain lasting relationships with patients and improve their access to quality care.

The system enhances the front office staff’s ability to field inquiries, establish trust, and build value for each client’s healthcare service offerings. On the back end, PRM provides lead scoring, channel-specific ROI reporting to enhance lead quality, shorten sales cycles, and improve the care delivery model.

Increase Patient Experience Through Medical Concierge Program

A highly trained individual in each deployed practice’s expertise, the medical concierge serves as the patient’s touch point throughout the treatment process. From the initial point of contact, the medical concierge makes prospective patients feel comfortable while evaluating their candidacy for treatment. He or she gains a thorough understanding of the patient’s unique needs and clearly describes the treatment process, answering all questions along the way.

Following a prospect’s conversion to a patient, the patient engagement professional is an available resource, checking their progress post-treatment. The patient engagement professional’s dedication relieves the practice’s administrative staff and physician(s) while simultaneously providing the patient with a positive treatment experience.

Implement Coaching, Status and Performance Evaluations

  • Meet with key staff members to discuss current processes and handling procedures.
  • Evaluate preferred methods for customer service, retention, collection departments and best
    practices for internal procedures and call handling situations.
  • Call Center and company policies developed specifically for your practice’s internal specifications.
  • Procedures developed specifically for selling your practice’s program, providing customer
    service and helping with retention.
  • Create call and sales scripts including rebuttals for use by Patient Engagement Professionals.
  • Practice will review of call scripts with recommendations or approvals.
  • Create and implement patient flow process.
  • Live call handling training and individualized assessments to ensure compliance.
  • Individual coaching and evaluations on a bi-weekly basis, if required.
  • Enhanced group instruction and role-plays will be done monthly if required.
  • Quarterly individual performance reviews and recommendations, if requested.
  • Implement live chat interface on appropriate web pages or proactive heads-up displays if requested
  • Implement marketing automation software to facilitate lead scoring, nurturing and drip email campaigns, if campaign budgets and software allocation supports it.

🇺🇸 In honor of Memorial Day, our office will be closed as we take a moment to remember and honor those who sacrificed for our freedom.

#MemorialDay #HonorAndRemember

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🎉 We`re thrilled to welcome Jeff to our team as the new Digital Media Director! With his innovative vision and extensive expertise, Jeff is ready to lead our digital media strategies to new heights. Please join us in welcoming him to our dynamic team—we`re eager to witness the lasting impact he`ll create.

#LevoHealthTeam #DigitalMediaDirector #AgencyLife #HealthcareMarketingAgency

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🍪☕ Fridays are pretty sweet at Levo Health! Nothing beats wrapping up the week with a mug full of coffee and a homemade macaron from one of our talented team members. Cheers to the small things that make our office a great place to be!

#AdvertisingAgencyTampa #HealthcareMarketingAgency #AgencyLife

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🚀 Exciting News! Levo Health is proud to sponsor the 2024 HealthTech|X Accelerator by @TampaBayWave, a 90-day program that equips high-potential startups with the crucial tools they need to scale and make their mark in the competitive health tech landscape.

Click the link in our bio to learn more about the impact of this initiative, our role, and how to apply.

#HealthTech #TampaBay #HealthCareMarketing

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🎉 Warmest welcome to Anna, our newest Account Manager! With her exceptional client management skills and strategic thinking, Anna is poised to foster strong relationships and drive success for our clients. Excited to have you on board, Anna. Here’s to achieving great things together at Levo Health! 👩‍💻
#LevoHealthTeam #AccountManager #AgencyLife #HealthcareMarketingAgency

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🎥 Dive into the Best Practices for Healthcare Video Advertising! As healthcare providers, creating impactful video ads requires more than just good content—it`s about connecting authentically, respecting privacy, and being accessible. Here`s what you need to know:

🌟 Prioritize Patient Privacy: Compliance and consent are key. Ensure testimonials and patient info are used ethically.
🌟 Keep It Authentic: Real stories and genuine testimonials resonate. Show the heart of your practice.
🌟 Educate With Empathy: Tackle health topics with care. Your content should inform and comfort.
🌟 Optimize for Mobile: With over 55% of web traffic on mobile, your videos must be mobile-friendly.
🌟 End With a Strong CTA: Guide your audience on what to do next. Convert viewers into patients.

Ready to transform your video advertising strategy? For more insights and actionable tips, head over to our link in bio and start making videos that not only inform but inspire.
#HealthcareVideoMarketing #VideoBestPractices #HealthcareMarketingAgency

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As a Premiere Google Partner, Levo Health is in the top 3% of all advertising agencies running ads through the Google Ads Platform. Levo Health is held to higher standards than other healthcare marketing agencies. Levo Health provides Healthcare Companies, Hospitals, Surgery Centers, Medical Practices, and Doctors with data-driven healthcare marketing, sales, and operations.

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