Patient Experience Management

Better outcomes for patients. Better outcomes for our clients.

Better Manage Your Relationship With Your Patients

Levo Health Patient Relationship Management systems allow us to develop and maintain lasting relationships with patients and improve their access to quality care.

The system enhances the front office staff’s ability to field inquiries, establish trust, and build value for each client’s healthcare service offerings. On the back end, PRM provides lead scoring, channel-specific ROI reporting to enhance lead quality, shorten sales cycles, and improve the care delivery model.

Increase Patient Experience Through Medical Concierge Program

A highly trained individual in each deployed practice’s expertise, the medical concierge serves as the patient’s touch point throughout the treatment process. From the initial point of contact, the medical concierge makes prospective patients feel comfortable while evaluating their candidacy for treatment. He or she gains a thorough understanding of the patient’s unique needs and clearly describes the treatment process, answering all questions along the way.

Following a prospect’s conversion to a patient, the patient engagement professional is an available resource, checking their progress post-treatment. The patient engagement professional’s dedication relieves the practice’s administrative staff and physician(s) while simultaneously providing the patient with a positive treatment experience.

Implement Coaching, Status and Performance Evaluations

  • Meet with key staff members to discuss current processes and handling procedures.
  • Evaluate preferred methods for customer service, retention, collection departments and best
    practices for internal procedures and call handling situations.
  • Call Center and company policies developed specifically for your practice’s internal specifications.
  • Procedures developed specifically for selling your practice’s program, providing customer
    service and helping with retention.
  • Create call and sales scripts including rebuttals for use by Patient Engagement Professionals.
  • Practice will review of call scripts with recommendations or approvals.
  • Create and implement patient flow process.
  • Live call handling training and individualized assessments to ensure compliance.
  • Individual coaching and evaluations on a bi-weekly basis, if required.
  • Enhanced group instruction and role-plays will be done monthly if required.
  • Quarterly individual performance reviews and recommendations, if requested.
  • Implement live chat interface on appropriate web pages or proactive heads-up displays if requested
  • Implement marketing automation software to facilitate lead scoring, nurturing and drip email campaigns, if campaign budgets and software allocation supports it.

🎉 Warmest welcome to Anna, our newest Account Manager! With her exceptional client management skills and strategic thinking, Anna is poised to foster strong relationships and drive success for our clients. Excited to have you on board, Anna. Here’s to achieving great things together at Levo Health! 👩‍💻
#LevoHealthTeam #AccountManager #AgencyLife #HealthcareMarketingAgency

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🎥 Dive into the Best Practices for Healthcare Video Advertising! As healthcare providers, creating impactful video ads requires more than just good content—it`s about connecting authentically, respecting privacy, and being accessible. Here`s what you need to know:

🌟 Prioritize Patient Privacy: Compliance and consent are key. Ensure testimonials and patient info are used ethically.
🌟 Keep It Authentic: Real stories and genuine testimonials resonate. Show the heart of your practice.
🌟 Educate With Empathy: Tackle health topics with care. Your content should inform and comfort.
🌟 Optimize for Mobile: With over 55% of web traffic on mobile, your videos must be mobile-friendly.
🌟 End With a Strong CTA: Guide your audience on what to do next. Convert viewers into patients.

Ready to transform your video advertising strategy? For more insights and actionable tips, head over to our link in bio and start making videos that not only inform but inspire.
#HealthcareVideoMarketing #VideoBestPractices #HealthcareMarketingAgency

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🎉 Help us welcome Caitlyn, our new Social Media Intern! Caitlyn`s creativity and passion for social engagement make her a perfect fit for our team. We look forward to your innovative ideas and the energy you bring. Welcome to the Levo Health team, Caitlyn! 💫
#LevoHealthTeam #SocialMediaIntern #AgencyLife #HealthcareMarketingAgency

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In the sea of HCP marketing, it`s crucial to stand out! Healthcare professionals are overwhelmed with messages, making it a challenge to capture their attention. But don`t worry, we`ve got the strategies you need to break through the clutter. 🚀

From understanding the unique needs of your HCP audience to crafting compelling, educational content and optimizing digital channels, our latest blog dives deep into how you can make a meaningful impact. Plus, learn how to leverage data for personalized communication that truly resonates. 📈

Ready to elevate your HCP marketing strategy and edge out the competition? Check out our blog for actionable insights, and reach out to our team for expert marketing support. We`re here to help you make a difference. Explore our blog using the link in bio!

#HCPMarketing #MarketingSupport #HealthcareMarketingAgency

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🎉 Introducing Hugo, our new Creative Director! With an eye for detail and a passion for storytelling, Hugo is here to lead our creative endeavors and inspire excellence. Welcome to the team, Hugo. Here`s to creating inspiring work together! 🎨
#LevoHealthTeam #CreativeDirector #AgencyLife #HealthcareMarketingAgency

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🎯 Revolutionize your healthcare marketing strategy with Precision-based Targeting! Gone are the days of one-size-fits-all approaches. Today, it`s all about delivering personalized, impactful messages to specific patient groups and HCPs. 📊✨

By harnessing the power of advanced data analytics, we can now connect with audiences in a way that truly resonates, ensuring higher engagement and better outcomes. Want to see how this works in action and learn how to implement it? Dive into our latest blog for more insights and practical examples.
🔗 Read more using the link in bio!
#HealthcareMarketingStrategy #PrecisionBasedTargetMarketing #HealthcareMarketingAgency

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As a Premiere Google Partner, Levo Health is in the top 3% of all advertising agencies running ads through the Google Ads Platform. Levo Health is held to higher standards than other healthcare marketing agencies. Levo Health provides Healthcare Companies, Hospitals, Surgery Centers, Medical Practices, and Doctors with data-driven healthcare marketing, sales, and operations.

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