Patient Experience Management

Better outcomes for patients. Better outcomes for our clients.

Better Manage Your Relationship With Your Patients

LEVO Health Patient Relationship Management systems allow us to develop and maintain lasting relationships with patients and improve their access to quality care.

The system enhances the front office staff’s ability to field inquiries, establish trust, and build value for each client’s healthcare service offerings. On the back end, PRM provides lead scoring, channel-specific ROI reporting to enhance lead quality, shorten sales cycles, and improve the care delivery model.

Increase Patient Experience Through Medical Concierge Program

A highly trained individual in the area of his or her practice’s expertise, the medical concierge serves as the patient’s touch point throughout the entire treatment process. From the initial point of contact, the medical concierge makes prospective patients feel comfortable while evaluating their candidacy for treatment. He or she gains a thorough understanding of the patient’s unique needs and clearly describe the treatment process, answering all questions along the way.

Following a prospect’s conversion to a patient, the medical concierge continues to be an available resource, checking on their progress post-treatment. The dedication of the medical concierge provides relief to the practice’s administrative staff and physician(s), while simultaneously providing the patient with a positive treatment experience.

Implement Coaching, Status and Performance Evaluations

  • Meet with key staff members to discuss current processes and handling procedures.
  • Evaluate preferred methods for customer service, retention, collection departments and best
    practices for internal procedures and call handling situations.
  • Call Center and company policies developed specifically for your practice’s internal specifications.
  • Procedures developed specifically for selling your practice’s program, providing customer
    service and helping with retention.
  • Create call and sales scripts including rebuttals for use by Patient Engagement Professionals.
  • Practice will review of call scripts with recommendations or approvals.
  • Create and implement patient flow process.
  • Live call handling training and individualized assessments to ensure compliance.
  • Individual coaching and evaluations on a bi-weekly basis, if required.
  • Enhanced group instruction and role-plays will be done monthly if required.
  • Quarterly individual performance reviews and recommendations, if requested.
  • Implement live chat interface on appropriate web pages or proactive heads-up displays if requested
  • Implement marketing automation software to facilitate lead scoring, nurturing and drip email campaigns, if campaign budgets and software allocation supports it.

Ahoy Mateys! ☠️ Did you know our Chief Operating Officer David Williams doubles as a pirate in Ye Mystic Krewe of Gasparilla? Yesterday, the Krewe had the privilege of bringing smiles to kids at six regional hospitals! It was truly heartwarming to bring some joy to those who can’t join the community for #Gasparilla this year.

Thank you to everyone who helped make this special day possible – we love giving back and seeing the impact of our community efforts.

#gasparillatampa #tampa #tampaflorida #community

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Take your #orthopedic practice to the next level with Levo Health! 📈🙌 Our comprehensive suite of orthopedic #marketing services can help streamline your efforts and get you more appointments.

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Working with a limited marketing budget? There's still a way to maximize your ROI. 💰

Make your money go further by segmenting patient data and targeting qualified leads who are actively seeking care.

Customizing campaigns based on purchasing behaviors of medications and ICD-9/10 diagnoses allows marketers to target leads when they are most likely to book a consultation and become engaged patients.

Click the link in our bio for more tips on how to make the most of your marketing budget.
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As Google Partners, LEVO Health is held to higher standards than other healthcare marketing agencies. LEVO Health provides Healthcare Companies, Hospitals, Surgery Centers, Medical Practices and Doctors with data-driven healthcare marketing, sales, and operations.

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