Patient Experience Management

Better outcomes for patients. Better outcomes for our clients.

Better Manage Your Relationship With Your Patients

Levo Health Patient Relationship Management systems allow us to develop and maintain lasting relationships with patients and improve their access to quality care.

The system enhances the front office staff’s ability to field inquiries, establish trust, and build value for each client’s healthcare service offerings. On the back end, PRM provides lead scoring, channel-specific ROI reporting to enhance lead quality, shorten sales cycles, and improve the care delivery model.

Increase Patient Experience Through Medical Concierge Program

A highly trained individual in each deployed practice’s expertise, the medical concierge serves as the patient’s touch point throughout the treatment process. From the initial point of contact, the medical concierge makes prospective patients feel comfortable while evaluating their candidacy for treatment. He or she gains a thorough understanding of the patient’s unique needs and clearly describes the treatment process, answering all questions along the way.

Following a prospect’s conversion to a patient, the patient engagement professional is an available resource, checking their progress post-treatment. The patient engagement professional’s dedication relieves the practice’s administrative staff and physician(s) while simultaneously providing the patient with a positive treatment experience.

Implement Coaching, Status and Performance Evaluations

  • Meet with key staff members to discuss current processes and handling procedures.
  • Evaluate preferred methods for customer service, retention, collection departments and best
    practices for internal procedures and call handling situations.
  • Call Center and company policies developed specifically for your practice’s internal specifications.
  • Procedures developed specifically for selling your practice’s program, providing customer
    service and helping with retention.
  • Create call and sales scripts including rebuttals for use by Patient Engagement Professionals.
  • Practice will review of call scripts with recommendations or approvals.
  • Create and implement patient flow process.
  • Live call handling training and individualized assessments to ensure compliance.
  • Individual coaching and evaluations on a bi-weekly basis, if required.
  • Enhanced group instruction and role-plays will be done monthly if required.
  • Quarterly individual performance reviews and recommendations, if requested.
  • Implement live chat interface on appropriate web pages or proactive heads-up displays if requested
  • Implement marketing automation software to facilitate lead scoring, nurturing and drip email campaigns, if campaign budgets and software allocation supports it.

Happy National Doctors’ Day! To celebrate doctors everywhere, we’ve compiled an entertaining video of fun facts for you to enjoy. 🩺

National Doctors’ Day is celebrated every year on March 30th in the United States to recognize and honor the hard work of physicians who devote their lives to providing quality medical care.

At Levo Health, we are immensely proud to collaborate with such exceptional doctors. Together, we amplify their impact and help them connect with the communities they serve, shaping a healthier future for all.

Join us in expressing our heartfelt gratitude for their efforts in healing, listening, and caring for their patients with commitment and dedication.

#NationalDoctorsDay #doctors #physicianappreciation #doctorappreciation #healthcare #healthcarehero #healthcareheroes #doctor #physician #medical

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Developing an effective healthcare SEO strategy has never been more critical.

Ensure you have the right SEO practices to build trust and credibility, generate more traffic, and increase revenue. Here are some key aspects and best practices to help you get started:

🔍 Find relevant keywords and phrases
🔗 Prioritize link building
📈 Utilize SEO tools and resources
💻 Optimize your website's user experience
✍️ Create engaging and accurate content
🙌 Build a Google Business Profile

Transform your healthcare SEO strategy by creating engaging content that drives organic web traffic – Levo Health can help make this possible.

Tap the link in our bio for more information on implementing these tips.

#seo #digitalmarketing #marketing #socialmediamarketing #socialmedia #webdesign #branding #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #advertising #marketingtips #design #digital

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Ahoy Mateys! ☠️ Did you know our Chief Operating Officer David Williams doubles as a pirate in Ye Mystic Krewe of Gasparilla? Yesterday, the Krewe had the privilege of bringing smiles to kids at six regional hospitals! It was truly heartwarming to bring some joy to those who can’t join the community for #Gasparilla this year.

Thank you to everyone who helped make this special day possible – we love giving back and seeing the impact of our community efforts.

#gasparillatampa #tampa #tampaflorida #community

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As a Premiere Google Partner, Levo Health is in the top 3% of all advertising agencies running ads through the Google Ads Platform. Levo Health is held to higher standards than other healthcare marketing agencies. Levo Health provides Healthcare Companies, Hospitals, Surgery Centers, Medical Practices, and Doctors with data-driven healthcare marketing, sales, and operations.

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