Patient Experience Management
Better outcomes for patients. Better outcomes for our clients.
Better Manage Your Relationship With Your Patients
LEVO Health Patient Relationship Management systems allow us to develop and maintain lasting relationships with patients and improve their access to quality care.
The system enhances the front office staff’s ability to field inquiries, establish trust, and build value for each client’s healthcare service offerings. On the back end, PRM provides lead scoring, channel-specific ROI reporting to enhance lead quality, shorten sales cycles, and improve the care delivery model.
Increase Patient Experience Through Medical Concierge Program
A highly trained individual in the area of his or her practice’s expertise, the medical concierge serves as the patient’s touch point throughout the entire treatment process. From the initial point of contact, the medical concierge makes prospective patients feel comfortable while evaluating their candidacy for treatment. He or she gains a thorough understanding of the patient’s unique needs and clearly describe the treatment process, answering all questions along the way.
Following a prospect’s conversion to a patient, the medical concierge continues to be an available resource, checking on their progress post-treatment. The dedication of the medical concierge provides relief to the practice’s administrative staff and physician(s), while simultaneously providing the patient with a positive treatment experience.