Patient Experience Management
Better outcomes for patients. Better outcomes for our clients.
Today’s patients have become accustomed to finding answers within a few clicks of their mouse. These healthcare consumers have become extremely tech-savvy and expect the same level of speed and customer service that is being offered by companies like Amazon and Zappos. By focusing solely on the healthcare industry, LEVO Health has a unique advantage over other marketing companies. Each week members of LEVO Health’s team are onsite at a new client’s office identifying weaknesses in their patient catchment systems and providing and implementing quick solutions.
Set Up Your Current Staff For Success
Over the years, these best practices have been distilled into LEVO Health’s Patient Experience Management (PXM) Program. The PXM program provides scalable solutions to help increase new patient conversions, decrease patient no-show rates and provide an outlet for ongoing role-playing amongst the front office staff to overcome bad habits that may be negatively impacting the patient experience.
Before engaging in any direct to patient marketing or procedure specific marketing campaigns it is imperative that all patient-facing staff are educated on the new patient process and coached on how to properly nurture these patients along the patient care journey.
Outsource Your Patient Engagement Efforts and Front Desk Calls to Us
For high-volume healthcare marketing campaigns, LEVO Health has an onsite call center staffed with experienced patient engagement specialist ready to help and convert.
Our team of Patient Engagement Professionals (PEP’s) are highly skilled in patient-centric customer relations. Each PEP is recruited, trained and incentivized to drive patient volume through enhanced patient engagement and quality customer service.
The PEP is trained to make patients feel comfortable in the constantly evolving world of medicine. PEPs are responsible for educating the patient on every aspect of the care provision and financial transaction. Increased touch points create scheduling efficiencies, and following up with the patient multiple times after the procedure or treatment ensures increased patient satisfaction. The PEP is responsible for nurturing prospective patients through each step of care.
Our medical concierge staff enhances the patient journey by qualifying and educating each one before treatment to provide physicians with more time to focus on administering care. This unique relationship management tool streamlines medical operations by deploying experienced medical concierge staff, along with comprehensive analytics and reporting methods.
Consider our PEPs as an alternative to a multi-tasking front office coordinator, solely dedicated to increasing census for our clients’ businesses. LEVO Health’s PEPs are tracked through our proprietary analytics dashboard. This allows us to ensure the optimal performance of each marketing channel and campaign.