Today’s patients have become accustomed to finding answers within a few clicks of their mouse. These healthcare consumers have become extremely tech-savvy and expect the same level of speed and customer service that companies like Amazon are offering. That’s why focusing solely on healthcare is our advantage at Levo Health. Our patient experience management services help medical practices meet rising expectations by improving every interaction across the patient journey.

Set Your Current Staff Up For Success

Over the years, we’ve developed proven strategies through Levo Health’s Patient Experience Management (PXM) Program. This program equips staff with the tools to increase new patient conversions, reduce no-shows, and improve interactions from the very first phone call.

Before launching a direct-to-patient marketing campaign or onboarding new patients, it’s critical that your front desk and patient-facing staff are fully prepared. We train your team on how to deliver a seamless patient experience that builds trust and keeps patients engaged at every step.

Outsource Your Patient Engagement and Front Desk Calls to Us

For high-volume campaigns, Levo Health offers an on-site call center staffed by experienced patient experience management specialists. Our team serves as an extension of your practice to qualify patients, answer questions, schedule appointments, and guide patients throughout their care.

Each Patient Engagement Professional (PEP) is recruited, trained, and incentivized to provide personalized, high-quality service that enhances patient satisfaction. PEPs are skilled in managing touchpoints such as appointment reminders, follow-ups, and education, ensuring patients feel supported from start to finish.

By outsourcing patient experience management to Levo Health’s PEPs, practices can reduce administrative burden while improving patient communication, retention, and loyalty.